Returns and Exchanges

1. Eligibility:

1.1. Timeframe: You can submit a return or exchange request for any eligible items within thirty (30) days of the original purchase date.

1.2. Condition: The item(s) must be in the original condition, unused, and with all original tags and packaging intact. We reserve the right to reject returns or exchanges for items that do not meet these criteria.

2. Returns and Exchanges Process:

2.1. Initiation: To initiate a return or exchange, please contact our customer support team via email or through the designated contact form on our Website. Provide your order number, item(s) you wish to return or exchange, and a brief description of the reason for the return or exchange request.

2.2. Inspection: All returned items are subject to inspection upon receipt. We will verify the condition of the item(s) to ensure they meet the eligibility criteria stated in Section 1. If the item(s) are found to be in an unsatisfactory condition, we reserve the right to refuse the return or exchange.

2.3. Return Shipping: If your return or exchange request is approved, we will provide you with instructions on how to ship the item(s) back to us. You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.

2.4. Refunds or Exchanges: Upon receiving and inspecting the returned item(s), we will process your refund or exchange. If you requested a refund, we will credit the original payment method used for the purchase. If you requested an exchange, we will ship the new item(s) to you at the provided shipping address. Please note that shipping charges for the exchanged item(s) may apply.

3. Non-Eligible Items:

3.1. Non-Returnable Items: Certain items are non-returnable and non-refundable, including but not limited to limited time items, pre-sale items, clearance items and final sale items.

3.2. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within seven (7) business days of receiving the order. For the fastest resolution, send us a picture of your damaged item and your order number and we will work with you to resolve the issue promptly.

4. Customer Support:

If you have any questions, concerns, or need assistance with your return or exchange, please contact our customer support team. We are here to help and will respond to your inquiry as soon as possible.

5. Changes to this Policy:

We reserve the right to update or modify this Returns and Exchange Policy at any time without prior notice. The updated policy will be effective upon posting on our Website. We encourage you to review this policy periodically for any changes.

Please note that this policy applies to purchases made on our Website only. For purchases made through third-party platforms or retailers, please refer to their respective returns and exchange policies.